Privacy policy

Welcome to use CamScanner, which is provided by INTSIG PTE. LTD. and its affiliates (hereinafter referred to as "CamScanner," "we," "us," or "our"). We are committed to protecting the privacy of your data. This Privacy Policy explains what information we collect, use, and disclose about you when you access or use our websites (collectively, "Our Services").

This Privacy Policy covers the following topics:

What data do we collect?
How we use your data?
Security of Your Data
How We Store Your Personal Data
How We Share Your Personal Data
What Are Your Rights and Choices
How We Process Children's Data
Cookies and Tracking Technologies
Cross-border Data Transfers
Changes to This Privacy Policy
How to Contact Us
Additional Notice for California Residents (How We Comply with CCPA)

1. What data do we collect?

There are three basic categories of data we collect:

(a)Information that you voluntarily provide to us

Registration and login information. When you create your shopify account to use Our Services, we may collect your e-mail address, name and password. In addition, when you log in to your account, we may collect your login information.

Transaction information. When you purchase our products or services, we may collect information about your transaction such as email address, mobile phone number, recipient name, shipping address, billing address, information about the products or services you purchase, payment information, and your past transactions.

Contact information. We may record your e-mail address when you contact us for service support, making a complaint, suggestion or feedback to us by sending emails to help us keep contact with you for updates and support to resolve your queries for use of our Services.

Help and feedback information. When you submit help and feedback information through the relevant page, we collect the content of your help requests and feedback, including text, images, and contact information, to help resolve your issues and feedback.

(b) Information that is collected automatically

Device data. We collect certain information about the device you use to access Our Services, such as your IP address, time zone settings, device system, network type, browser type, device model, system language, screen resolution, and operating system, to ensure the security and compatibility of your use of the relevant Services.

Usage data. We also collect a variety of data to better understand the use of our Services. This may include network behavior tracks (clicks, usage duration), access date and time, and service log data.

Information Collected Using Cookies. Like many website owners and operators, we use automated data collection tools such as Cookies to collect certain information.

(c) Data we get from third parties.

Login Services. If you choose to sign in using third-party services (Shopify), we may collect information from those services, including your login or registration information for those services.

Payment Services. When you purchase our products or services, we may collect your financial information including form of payment, payment confirmation and other payment details from providers of payment services.

Delivery Services. We may collect express delivery and logistics information from providers of delivery services to provide you with order logistics status updates and delivery services.

2. How we use your data?

2.1 Legal Basis

We will only use your personal data where it is permitted by law. In most cases, our legal basis will be one of the following:

Contractual necessity: where it is necessary to process personal data in order to perform an agreement with you or to enter into such an agreement (for example, processing data in order to process and deliver your order);
Legal obligation: where we are under a legal obligation to process your personal data in order to comply with laws and regulations;
Legitimate interests: where we have a reasonable basis to process your personal data and that basis is reasonable when weighed against your rights and interests;
Consent: where you have consented to our processing of your data;
Substantial public interest: where we process sensitive or special categories of data (i.e., data revealing or relating to a person's health, ethnicity, political opinions, religious beliefs, sexual orientation or other protected characteristics) and the processing is in the substantial public interest (for example, to provide support to vulnerable customers).

2.2 Purposes for Which We Use Your Data

We generally use the information we collect:

To provide, analyze, and maintain our Services, including to fulfil your orders, to process your payments, to remember your preferences and items you are interested in, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchange;
To fulfill requests for products, services, functionality, support and information for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes and to solicit your feedback;
To improve and develop Our Services and conduct product development;
To conduct marketing and advertising, such as to send marketing, advertising and promotional communications by email, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activities on the Services;
To enhance the safety and security of Our Services and to help us detect abuse, fraud, and illegal activity in Our Services;
To communicate with you, including to notify you about changes in Our Services;
To comply with our legal obligations.

We may also use your information for other purposes. We use your information only when we have a valid legal basis.

3. Security of Your Data

3.1 We attach great importance to the security of your data and have adopted standard industry practices to protect your data and prevent it from unauthorized access, disclosure, use, modification, damage, or loss. We employ administrative, technical, and physical security controls where appropriate, such as encryption, 2-step verification, and strict contractual confidentiality obligations for employees and contractors.

3.2 If any data incident occurs, we will notify you, pursuant to relevant legal and regulatory requirements, of the basic data about the security incident and its possible impact, measures that we have taken or will take, suggestions about active defense and risk mitigation, and remedial measures. The notification may take the form of an email, text message, push notification, etc. If it is difficult to notify data subjects one by one, we will take appropriate and effective measures to release a Security Notice. In addition, we will also report the handling status of data security incidents as required by supervisory authorities.

3.3 We pay high level to attention to your data security and specially have a commission of data security, which leads and coordinates relevant departments in processing data security and inspects the risk level of data security on a periodical basis; in the meanwhile, the head of the commission will be the Data Protection Officer whose duty includes guarantee of our company-wide performance in fulfilling the commitment of data security, etc. You can contact our Data Protection Officer via email at support_cs@camscanner.com.

4. How We Store Your Personal Data

4.1 We will collect, store, and use your personal data in accordance with this Privacy Policy and applicable laws, wherever it is processed.

4.2 CamScanner is a global platform. Depending on the scope of your interaction with the CamScanner service, your personal data may be stored in multiple countries/regions. For example, if you are a user in the United States, your personal data is stored in the United States. In addition, when we transfer personal data to other jurisdictions, we will ensure that the transfer of information complies with this Privacy Policy and applicable data protection laws.

4.3 We retain your data for no longer than is necessary for the purposes stated in this Privacy Policy. Once the retention period expires, we will delete or anonymize your data, unless otherwise required by applicable laws and regulations.

5. How We Share Your Personal Data

Unless otherwise provided below or unless you consent to our doing so, we will not transfer your personal data to third parties. We only share your data with selected recipients where reasonably necessary, and such recipients include:

(a) Sharing with our affiliates

We share your personal data within our corporate group in order to provide Services to you and to help us achieve the purposes described in the "How we use your data?" section above.

(b) Sharing with third parties

Our services may contain third-party content and integrations (Third-party Services) to provide you with better service. We will only share your information in the following situations – and then only the minimum information necessary:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
We share the following categories of personal information with advertising providers for purposes of cross-context behavioral advertising or targeted advertising: browsing and purchase activity, cookies, and device identifiers. You can opt out at any time through the "Do Not Sell My Personal Information" link on our website.

To protect the security of your data, we encourage you to review the privacy policies of every Third-party Service that you visit or use, including those third parties you interact with through our services. You can learn more about Third-party Services in CamScanner by clicking [List of Third Parties].

We will ensure that the lawfulness of this sharing and sign stringent non-disclosure agreements (NDAs) and/or data processing clauses with the companies, organizations, and individuals with whom the data is shared, requiring them to comply with this Privacy Policy and take appropriate confidentiality and security measures when processing the data.

(c)Relationship with Shopify.

The transaction services are hosted by Shopify, which collects and processes personal information about your access to and use of the transaction services in order to provide and improve the services for you. Transaction and payment information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we may use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Privacy Policy - Shopify . Depending on where you live, you may exercise certain rights with respect to your personal information here Privacy controls | Control how Shopify uses your data.

(d) Business transfer.

As our business continues to develop, we may sell or acquire other businesses or services. In such transactions, personal data is generally one of the transferred business assets, but remains subject to the commitments made in any pre-existing privacy policy (unless you otherwise agree). In addition, in rare cases, if CamScanner or substantially all of its assets are acquired, your data will of course also be one of the transferred assets.

(e) Government, public-sector, regulatory, judicial, and law-enforcement bodies or authorities.

In certain circumstances, we are required by law to disclose your data, including (i) to comply with a legal obligation or requirement, such as a court order, subpoena, or other legal process; (ii) to enforce our terms; (iii) to handle matters relating to security or fraud; or (iv) in an emergency involving a risk of death, serious physical injury, or any risk of harm to children.

6. What Are Your Rights And Choices

You can control and manage your data, you have the following rights and choices:

(a) Access, Correction, and Portability. You can access and edit most of your account data and transaction data right in CamScanner. If you would like us to correct personal information that you cannot correct using your own account, please contact us. If we agree to correct your personal information, we will take reasonable steps to inform any third parties to whom we have disclosed the relevant personal data so that they can also correct it.

You have the right to receive a copy of certain of your data in a structured, commonly used and machine-readable format. If you need to do so, please contact us. You also have the right to request that we transfer this personal data to another party. If you would like us to transfer your personal data to a third party, please make sure you provide the details of that third party. Please note that we can only carry out such a transfer where it is technically feasible. Once the third party has received the personal data, we are no longer responsible for its security or its processing.

(b) Withdraw your consent. In most cases, if you let us use your data, you can simply revoke your permission by changing the settings in the website if your device offers those options. Of course, if you do that, certain services may lose full functionality.

Many CamScanner services include settings that let you control how your data is used. You can choose not to provide certain data, but then you may not be able to use certain CamScanner services.

Communications: If you do not wish to receive promotional communications from us, you may opt out by adjusting your communication preferences in your account settings or by contacting us at support_cs@camscanner.com. Note that we may still send you service-related or transactional communications necessary for your account.

(c) Deletion

If for some reason you ever want to delete your account, you can contact us. You can also delete some information in the website.

You may request that we delete the data we hold about you where: (i) you believe that it is no longer necessary for us to hold your data; (ii) we obtained your consent to process the data and you withdraw that consent (and we have no other valid legal grounds for processing the data); (iii) you believe we are unlawfully processing your data; or (iv) you are or were under the age of 18 (or such applicable age of majority under relevant local laws) when we collected the data and we can verify this.

If we have sufficient legal grounds (for example, for the defense of legal claims, freedom of expression, or other legal obligations), we may retain personal data, but if that is the case, we will notify you.

If you have requested that we delete personal data that you made public and there is a lawful ground for deletion, we will take reasonable steps to inform any third parties to whom we have disclosed the relevant personal data so that they can also delete it.

(d) Restrict processing

If you want to restrict the processing of your personal data, please contact us. You have the right to restrict the processing of your data under the following circumstances: (i) your data is unlawfully processed, but you do not want to erase it; (ii) you have a legal claim that you need to establish, exercise, or defend, and you requested us to keep your data when we would not otherwise keep it; your request for objection is pending our verification process; or (iii) you have contested the accuracy of your personal data, and the accuracy of your data is pending our verification process.

(e) Right to object

If we use your personal data to pursue our legitimate interests (for example, where we use your personal data to ensure account security), you may object to our use of your personal data. If you object to this processing, please contact us.

To the extent permitted by applicable laws and regulations, you may withdraw any consent you previously provided to us in accordance with the instructions set out in this Privacy Policy.

Because your privacy is important to us, we will ask you to verify your identity or provide additional information before allowing you to manage your data. We may also reject your request to your data for a number of reasons, including, for example, if the request risks the privacy of other users or is unlawful.

7. How We Process Children's Data

The products under the CamScanner are not offered to minors (we consider a child to be an individual under the age of 18 or the equivalent age specified by the law of your jurisdiction). For the products under the CamScanner personal-account system, where a minor (we consider a child to be an individual under the age of 18 or the equivalent age specified by the law of your jurisdiction) creates an account or uses this Service, we will collect your personal data, but you must first obtain the consent of your parent/legal guardian. If you are a minor, you must first obtain the consent of your parent/legal guardian. Please contact our Data Protection Officer via email at support_cs@camscanner.com if you believe we have any personal information from any Child without such parental/guardian consent and acknowledgment so that we can promptly investigate and remove such personal information.

8. Cookies and Tracking Technologies

Our website use small files called Cookies, as well as similar technologies such as Pixel Tags and Web Beacons. These technologies help us distinguish you from other users, understand how you use our website and products, and provide you with the best service experience. At the same time, these technologies enable us to continuously improve our services and ensure that the ads you see online are more relevant to your interests. For details on the Cookies and related technologies we use and their purposes, please refer to our Cookie Policy.

We also use pixels or web beacons in some emails we send to you to help us understand if emails have been successfully delivered and opened, and if links in the emails have been clicked. We use this information to measure the effectiveness of our email marketing campaigns and to improve the quality of future email communications.

9. Cross-border Data Transfers

To bring you Our Services, we operate globally and we will comply with the applicable data protection laws and regulations in your country/territory to collect, use and process your personal data. For example, if you are a user in the United States, your personal data is stored in the United States. In connection with the purposes described herein, where necessary to provide our services, we may transfer your personal data to countries/territories outside your countries/territories, we will take appropriate safeguards to ensure that your personal information will remain protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may change this Privacy Policy from time to time. Under certain circumstances (for example with certain material changes or where it is required by applicable privacy laws) we will provide notice to you of these changes and, where required by applicable law, we will obtain your consent. If we change this Privacy Policy, we will change the "last updated" date at the top of this Privacy Policy and the revised policy will be posted to this page so that you can review it. Sometimes, we'll let you know by revising the date at the top of the Privacy Policy that's available in this website. Other times, we may provide you with additional notice by email.

11. How to Contact Us

If you have any questions or complaints regarding this Privacy Policy or the use of your data, please contact our Data Protection Officer via email at support_cs@camscanner.com.

12. Additional Notice for California Residents (How We Comply with CCPA)

The California Consumer Privacy Act (CCPA) enhances privacy rights and consumer protection for individuals who reside in California. We are committed to full CCPA compliance.

What are your rights under the CCPA?

If you are a resident of California, the CCPA grants you the following rights:

The right to request disclosure of our data collection and sales practices in connection with your personal information, including the categories of personal information we have collected, the source of the information, our use of the information and, if the information was disclosed or sold to third parties, the categories of personal information disclosed or sold to third parties and the categories of third parties to whom such information was disclosed or sold;
The right to request a copy of the specific personal information collected about you during the 12 months before your request (together with right listed above, a "personal information request");
The right to have such information deleted (excepting where such information is required to: i. provide you with goods or services you requested; ii. detect or resolve security or functionality-related issues; iii. comply with the law; iv. conduct research in the public interest; v. safeguard the right to free speech; and vi. carry out any actions for internal purposes that you might reasonably expect);
The right to opt out of the sale of your personal information and of the sharing of your personal information for cross-context behavioral advertising;
The right to correct inaccurate personal information that we maintain about you;
The right not to be discriminated against because you exercised any of the new rights.

You are entitled to make two information requests within a 12-month period. If you make an information request, we will need to collect certain information from you in order to verify your identity. You will receive a response to your request within 45 days.

Opt-Out Options

Because we sell or share personal information for cross-context behavioral advertising (for example, with Google and Meta), you have the right to opt out. You can exercise this right through the "Do Not Sell My Personal Information" link on our website, by adjusting your cookie preferences, or by contacting us at support_cs@camscanner.com. You may also ask us to stop other collection or processing of your information; note that this may affect some functions and features of Our Services.

How can You submit a personal information request?

You can submit a personal information request via email at support_cs@camscanner.com.

You, or an authorized agent acting on your behalf, may make a verifiable request related to your personal information. Where an authorized agent submits a request, we may require proof that you have authorized the agent to act for you and may still ask you to verify your own identity. For all requests, we will need to collect certain information from you in order to verify your identity.